Appointments
Your Appointment
If you need to contact ICF, you may do so by phone at (717)290-7040, fax at (717)290-7044
or via e-mail at
info@instituteforchildren.org
Cancellation Policy
Twenty-four hour cancellation of all appointments is
required or the client will be billed the full fee for the
session. This will be billed directly to you. Exceptions to
this policy may be made in matters of illness or at the
discretion of the Director. To cancel your appointment, call
(717) 209-7040. If the office is not open when you call, the
date and time of you call will automatically be recorded by
the voice mail system. DO NOT CANCEL YOUR APPOINTMENT VIA
E-MAIL.
Inclement Weather
If the office is closed due to inclement weather, there will
be no charge for missed session time. Our office will notify
you as soon as possible and reschedule our appointment. We
would appreciate 24 hours notice when canceling an
appointment due to inclement weather. Billing for missed
appointments while the office remains open will be judged on
an individual basis.
Arrival Time
Please plan to arrive in a timely fashion for your
appointment. If you arrive late for your appointment, the
therapist may be unable to see you for a full session due to
the arrival of his/her next client. However, you will be
billed for a full session. Likewise, we realize that your
time is as important as ours. We will do our best to be on
time for your appointment, and we will make accommodations
when emergencies require our being late.
Supervision of Children in the Waiting Room
We respect your child's need to be supervised while in our
waiting room. If you have a child younger than 9 years old,
or a child who has behavioral problems that require adult
supervision, please provide supervision for your child for
the time that your child will be in the waiting room without
you. You may wish to discuss this with your therapist.
Preparing for Your Child's Appointment
To maximize the benefits of your child's therapy session,
consider the following:
- If a child is on
medication, he/she should not miss a dosage before
coming to ICF, unless you have previously discussed it
with your therapist and the child's physician has
approved it.
- Your child should not
come to the appointment hungry.
- Please allow your
child plenty of bathroom time prior to the appointment.
- If your child is sick,
please call and reschedule your appointment.
ICF Payment Policy
ICF is a private pay mental health facility. We are an
"out-of-network" provider. The full fee is due at the time
of service. ICF will supply you with a copy of your payment
receipt (called an "encounter form" by most insurance
companies) for each office visit. You may submit the
encounter form to your insurance company to obtain any
reimbursement for which you may be eligible. ICF will supply
you with an invoice upon request at any time. ICF will be
happy to empower and assist you in any way we can to deal
with your insurance company. However, ICF cannot participate
in collecting payments or reimbursements from you insurance
company. This is solely the responsibility of the client.
Privacy Policy
Our Notice of Privacy Practices is available on this website
under the title HIPAA Privacy Notice. This notice explains
how ICF follows all laws and regulations to safeguard your
healthcare information. If you have any questions, call our
Privacy Officer at (717)209-7040.
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